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Privacy and Data Protection Policy

Privacy Policy

Last Updated On 30-May-2024

Effective Date 30-May-2024

This Privacy Policy describes the policies of Markegy OG, Heiligengeistplatz 4 / OG4 / TOP27, 9020 Klagenfurt am Wörthersee, Austria, email: office@markegy.at, phone: +43 676 5066231 on the collection, use and disclosure of your information that we collect when you use our website ( https://markegy.at/ ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:

We will collect and process the following personal information about you:

  •  Name
  •  Email
  •  Mobile
  •  Work Address

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

  •  Marketing/ Promotional
  •  Testimonials
  •  Customer feedback collection
  •  Enforce T&C
  •  Processing payment
  •  Support
  •  Administration info
  •  Manage user account

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

Website Analytics

Use of Plausible Analytics

We use Plausible Analytics to understand how visitors use our website and to improve our content and services. Plausible is a privacy‑friendly analytics tool that is fully compliant with the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (Datenschutzgesetz).

  • No personal data is collected: Plausible does not use cookies and does not collect any personal data such as IP addresses, unique identifiers, or browser fingerprints.

  • Aggregated, anonymous statistics only: All analytics data is processed in aggregate form and cannot be used to identify individual visitors.

  • Purpose of processing: We use this information solely to measure website traffic and general usage trends, in accordance with GDPR principles of data minimisation and privacy by design (Art. 5(1)(c) and Art. 25 GDPR).

  • No data sharing with third parties: The data collected by Plausible is hosted in the EU and is not shared with any advertising networks or other third parties.

For more details, you can consult the  Plausible Analytics Data Policy.

Website Hosting

Hosting and Data Processing by SiteGround

Our website is hosted on the servers of SiteGround Spain S.L. (“SiteGround”). The hosting provider provides the technical infrastructure necessary to make our website available and ensure its secure operation.

  • Processing of personal data: When you access our website, SiteGround automatically processes connection information such as your IP address, the time of access, requested content, and browser information.

  • Purpose of processing: This processing is necessary to deliver our website, ensure IT security, and detect and resolve technical issues.

  • Legal basis: The processing is based on Art. 6(1)(f) GDPR (legitimate interest in the secure and stable operation of our website).

  • Data Processing Agreement: SiteGround acts as our data processor under Art. 28 GDPR, and a Data Processing Agreement (DPA) is in place.

  • Retention and deletion: Server log data is retained only for a limited time and automatically deleted thereafter.

  • International data transfers: SiteGround operates data centers both within and outside the EU. For transfers to third countries, Standard Contractual Clauses (SCCs) pursuant to Art. 46 GDPR are applied to ensure an adequate level of data protection.

For further details, please refer to the SiteGround Privacy Policy and the SiteGround Data Processing Agreement.

Data Processing on Behalf of Our Customers

When we provide hosting, website maintenance, and technical support services, we may process personal data on behalf of our customers. This includes temporary access to data such as form submissions or website content, if required for troubleshooting or maintenance.

We act as a Processor under Art. 28 GDPR, and our customers remain the Controller of all personal data on their websites.

Our Data Processing Agreement (DPA) forms an integral part of our Terms of Service. By using our services, customers automatically enter into this DPA without the need for a separate signature.

Other uses of your data

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information:

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at office@markegy.at. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at office@markegy.at.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Markegy OG, Heiligengeistplatz 4 / OG4 / TOP27, email: office@markegy.at. We will address your concerns in accordance with applicable law.

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